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STORES

On our website, click the ‘ONLINE STORES’ tab. Choose the store you would like, and click the button to get that store! Fill out the form, and one of our store coordinators will get that ready for you.

Your store will open and close when you request us to. If you have set dates of when you want it to launch, we will enter that into the store and it will then be readily available to share with others. Generally speaking, we keep a store open for 2-3 weeks, but we will leave a close date up to you.

We do. We create your store with your school/corporation’s brand and colors, we add in products with artwork on it, we open and close the store and manage the amount of orders that came in, then report that back to you.

There are several benefits to having a store. One of them is for easier order management. Let’s say you have a team and don’t want to mess with taking everyone’s orders and keeping it in line. With a store, you simply email them the link and the order is done right there. It’s also great to have a store for fundraising. If you are trying to raise money for your team or school or corporation, a percent can be a fundraising amount that can be given back to you in the form of a check 60-90 days after the store closes.

Our store coordinating team will manage your store based on what the store will be used for, and help you select. For example, let’s say you are a baseball team. The store coordinator will make sure you have uniform tops and pants, tees, hoodies, and maybe even ball caps. We do show you the store ahead of time to make sure the products we select are what you want.

We will provide you with a link and a simple email script. You can take that email script with the link within it and send out to whomever needs access. We can also password protect the store if you only want certain people to view it.

SHIPPING

Ares standard processing time to ship a bulk order is 10 business days from order placement.  Factors that can influence processing time are order size, customer delays in approving art work, and seasonal sales demands. Your Ares Account Manager or Customer Service Rep can provide you with specific guidance on processing time for your order

Ares standard processing time to ship a store order is 15 business days from store closure date.  Factors that can influence processing time are order size, customer delays in approving art work, and seasonal sales demands.  Your Ares Account Manager or Customer Service Rep can provide you with specific guidance on processing time for your order.

We can offer rush shipping if you have a specific deadline date when something needs to arrive. When you place your order, you will want to speak with your assigned account manager, or, a customer care team member to advise us why you want it rushed and what date it needs to arrive by. *There may be a rush fee depending on how fast you need it, but it depends on the circumstances.

Yes, we can ship international.

LOST AND STOLEN PACKAGE POLICY: ARES Sportswear IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. THE RESPECTIVE FULFILLMENT THIRD-PARTIES, SUCH AS UPS, USPS, and FEDEX MUST BE CONTACTED FOR FURTHER RESOLUTION.

ORDERS

We ship based on the desired deadline date and complexity of the order. If you need it quickly, most orders ship within 10 business days or less. Just let us know when you need it by, and we will work hard to make that happen.

The minimum quantity for screen printing is 18 (unless it is a special tee design that is a flash sale). If it is embroidery, there are no minimums.

To get help with your order, simply contact customer care Monday-Friday from 8:30am-7pm Eastern standard time: 800-439-8614, or email us at info@jupiterwpstaging.eastus2.cloudapp.azure.com, or, use the chat feature and someone will be with you as soon as possible

Let’s say you want 10 smalls in blue, 20 larges in red, and 30 XL’s in green. Order each set one at a time and add to the cart. For faster ordering on larger orders, simply give us a call. We are available Monday-Friday from 8:30am-7pm Eastern standard time: 800-439-8614, or email us at info@jupiterwpstaging.eastus2.cloudapp.azure.com

After your order is placed, it is sent to order management to get the pieces ordered and to review your art request. The art production artist will then create your art, and you will receive an email asking for art approval, so check your inbox often (even your junk mail)! Once you approve the art, it is sent to get printed. We will then notify you of an expected completion date and when the order will ship/be available for pick up.

If you have any issues with your order, please contact our customer service team immediately and we will take care of it right away. We pride ourselves on customer care and making sure you get exactly what you asked for, so please reach out and we will help. We are available Monday-Friday from 8am-6pm Eastern standard time: info@jupiterwpstaging.eastus2.cloudapp.azure.com

 If you created an account online, you can pull your last order up and do a reorder. If you placed over the phone, you should have an order number attached to the order and you can call and we can look it up for you. We are available Monday-Friday from 8am-6pm Eastern standard time: info@jupiterwpstaging.eastus2.cloudapp.azure.com

FUNDRAISING

If you get a store built through us, we can set it up so a portion of the proceeds goes towards fundraising goals. It’s often in the amount of anywhere between 2%-5%.

Once you close your store, the check will be released within 90 days. It takes time to process and divide the payments from what is fundraising money versus apparel money, and it filters through our accounting team. If you do not receive your check within the 90 days, then reach out and we will get it taken care of right away.

You will get a store built through our store-building Ares team. When it’s up and running, we will provide you with a link. Use this link to email to everyone that would be interested in the fundraiser, and let them know the percent that goes towards it, and ask them to order.

RETURNS

We don’t accept returns on customized items. If you have blank garments, we will gladly take those back. You may call our friendly customer service team to request a return label. We are available Monday-Friday from 8am-6pm Eastern standard time: info@jupiterwpstaging.eastus2.cloudapp.azure.com

 If you requested a refund, please allow 30 business days max to process. If you requested a replacement, you should expect that within 2-3 weeks for larger orders, and 10 days for smaller orders

SIZING

The way a garment fits depends on the vendor. For example, if it is an Under Armour tee, it may fit differently than an S&S tee. The best way to get a better idea of how it will fit on your body type is to go to the vendors’ websites, look up the item, and see the reviews/sizing charts associated with it.

It can vary per garment, but generally speaking we carry sizes in Small, Medium, Large, X-Large, 2XL. We can sometimes get bigger sizes depending on what the item is, so just give us a call or chat us to inquire.

Yes. Samples require payment upfront with a credit card or PO. The samples can be returned to us in the same new condition within 30 days for full credit minus the freight cost. After 30 days the samples are non-refundable. You must call our sales support team at 800-439-8614 or email at info@jupiterwpstaging.eastus2.cloudapp.azure.com to request a return authorization number and shipping instructions prior to shipping. Shipments received without an authorization number will be rejected.

We have to pay our supplier for the sample upfront. They will not refund us after 30 days.

ARTWORK

A type of graphic that uses mathematical algorithms, allowing the image to be scaled or modified without loss of image quality or resolution. These images are easy to resize or rescale and result in a better quality graphic. It is created in Adobe Illustrator.

Supplying a vector graphic gives your design the opportunity to be screen printed at its best quality. The end result is a crisp, clear and readable image no matter what the final output or size. For non-vector art, the higher the resolution, the better! No less than 300dpi for JPG’s or PNG files.

Yes! If a graphic artist created a logo for you, they likely have the vector file in .eps or .ai format. If you don’t have Adobe Illustrator, you won’t be able to view those files. However, if it’s a true vector file, it can be saved as a .PDF so everyone can view the file! A great graphic artist will always supply a vector PDF.

There are copyright laws, but we can use the image as inspiration to create a design that’s uniquely yours!

There are millions of fonts, but we’ll always do our best to find that exact font. Some fonts are not free, but a great free font resource is dafont.com or 1001fonts.com. A great resource for finding the name of a font is WhatTheFont.com. Once we know the name, we can usually locate it for use.

The best kind of drawing to submit would resemble a blank coloring book page. We’ll scan it and add the colors in for you. You can also use our design builder to help.

It can look good on both! For dark garments we’ll give your design a white under-base. Kind of like when you prime a wall to be painted. The white under-base will make the ink colors pop.

For names or numbers, give customer service a call and they will assign you to an account manager who can get a custom order started for you.

We have art production designers on staff who are ready to help! Let us take over and create the art you are looking for. To get something started, contact customer care Monday-Friday from 8:30am-7pm Eastern standard time: 800-439-8614, or email them at info@jupiterwpstaging.eastus2.cloudapp.azure.com. You can also use our design builder to start creating.

APPROVALS

You will get an email from our team asking for an art approval. You want to approve that asap as the sooner you approve, the sooner we can print.

The order will not print until we have an official approval. If you never received the email, first check your spam/junk folders, and if not located call us immediately to get it resent. If the order is not approved within the set schedule, it could be delayed.

We will receive your rejection notice along with your change notes. It will then route back to our art production team who will make edits, and you will be receiving another art approval email soon after.

 It depends on if it already went to print. If we can stop it before printing, there are no charges. If it’s already printing, there will be additional fees involved.

PAYMENTS

Whether you are paying online or over the phone, you have multiple payment options. You can pay for your order with a debit or credit card (Mastercard, VISA, American Express, Discover), with a check, or a purchase order (PO)* if approved for credit (generally for large institutions, such as schools or bigger corporations).

If you are approved for credit, we can. Generally, it is schools or larger institutions that would qualify, so please call in to ask if you can get a credit application. We are available Monday-Friday from 8am-6pm Eastern standard time: 800-439-8614.

PRICING

Each garment has a standard cost that is the blank pricing without decoration. If you wish to add a design to your garment, then you also add on the cost of that custom design.

There is a section in the checkout titled “Promo Code”. Please enter it there to receive your discount. If you call in instead to place an order, simply provide that code to the rep you speak with.

 There are several ways to get a quote. You can use our chat feature on the website to inquire and customer care will get back with you to provide. You can also click on the “contact us” page and request a quote. You can also call us to ask: We are available Monday-Friday from 8am-6pm Eastern standard time: 800-439-8614.

 It depends on if it already went to print. If we can stop it before printing, there are no charges. If it’s already printing, there will be additional fees involved.

Thank You Very Much!

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